Resizing, Warranty & Repairs

Complimentary 30-Day Resizing on Engagement Rings

Engagement rings purchased through Alexis Russell Jewelry are eligible for complimentary resizing for the first 30 days, including free shipping both ways. The 30-day period begins when the order is received by the customer.

Please note:

  • Promotional gifts are ineligible for complimentary resizing.

  • Rings with grooved or faceted bands, eternity rings, or alternative metals (e.g., Tantalum, gold-filled) cannot be resized.

  • Rings that have been altered by another jeweler are ineligible for resizing through Alexis Russell Jewelry.


After the complimentary period, we are happy to resize your ring at any point during its lifetime. This service is currently priced between $75–$95 USD, depending on materials and scope of work.

To initiate a resizing, please contact info@alexisrussell.com for instructions.

Preparing Your Ring for Shipment

Please follow these steps to ensure safe return and full coverage under our insured shipping process:

  1. Contact Sales Team


  2. Receive Return Label

    • Once approved, Customer Care will email an insured return label.

    • Please allow 1–2 business days for processing.

    • Include the Resizing Contact Form provided in your package

    • Ship your return within 7 days of receiving the label.


  3. Package Your Return

    • Include all rings and the Resizing Contact Form

    • Use original packaging when possible; otherwise, double-box for security.


  4. Ship Your Package

    • Use the carrier indicated on your return label (USPS or FedEx).

    • Drop off at a staffed location and obtain a receipt for insurance purposes.

    • Alexis Russell Jewelry is not responsible for packages left in drop boxes or unstaffed locations.


Warranty & Repairs

At Alexis Russell Jewelry, we proudly partner with Jewelers Mutual to offer hassle-free protection plans that keep your jewelry safe and looking new. Choose from our 3-Year or Lifetime Protection Plans during checkout for peace of mind. See here for additional information detailing each Protection Plan.

Lifetime Guarantee

Our products come with a standard limited lifetime guarantee against manufacturer defects in material or workmanship. However, please note that this guarantee does not cover neglect, abuse, normal wear and tear, loss, theft, or damage of a center stone. If a stone is lost due to bent, damaged, or worn-out prongs, Alexis Russell Jewelry cannot be held responsible for the replacement of the stone or re-tipping of the prongs. We pride ourselves on our craftsmanship and strive for perfection in every piece, but we also ask that you care for these delicate creations to ensure years of enjoyment. To maintain your warranty, only Alexis Russell should resize, modify, or repair your jewelry.

Insuring Your Jewelry

To protect your pieces throughout the years, we always recommend insuring your jewelry. You can purchase an Alexis Russell Protection Plan via Jewelers Mutual during checkout. Otherwise, we suggest looking into personal coverage with your homeowners/renters insurance or a third-party policy, such as Jewelers Mutual.

We are dedicated to providing our valued customers with the best service possible. We understand that purchasing jewelry online can feel overwhelming, especially when it comes to meaningful pieces like engagement rings. Our goal is to make your buying experience as enjoyable and straightforward as possible, recognizing the sentimental value these items hold for you.

Questions?

We’re here to help.

📞: 716.445.6618 (Mon–Fri: 9 AM–5 PM EST)

✉: info@alexisrussell.com