FAQ's

Shipping

How long will it take to receive my order?

We make all of our pieces by hand in our studio. We do our best to turn orders around as quickly as possible. Orders are fulfilled during our studio hours Monday through Friday. Once your order is in transit, tracking is sent via email.

Production times vary from piece to piece. Ring resizing typically takes 3-5 business days, but can vary depending on the intricacy of the piece. Custom created engagement rings take 3-5 weeks, and wedding bands take 2-3 weeks due to creating the perfect fit with your existing ring.

Our handcrafted fine jewelry pieces typically take 3-5 business days in production.

If you need something by a specific date or would like to expedite service, please make sure to leave a note at checkout and/or email us at info@alexisrussell.com. Please note, orders placed during the holiday season may incur longer production times. We are not liable for any shipping delays via Fedex, USPS or DHL. We will always do our best to accommodate your requests and we appreciate your understanding and patience.

Review our Shipping Policies for more information.

Does the jewelry come with a box?

Yes. Each order arrives in a custom Alexis Russell gift box, ready for gifting. We ship all of our engagement rings and fine jewelry pieces in unbranded packaging, without any company names or logos.

Financing and Deposits

What are my financing options?

For our US clients, we offer third party financing through Affirm, pending approved credit. Visit Affirm's website for pre-approval or use the Affirm option at checkout. After filling out a short credit application, Affirm will extend approval and payment terms. All questions regarding approval status, payment options and account status should be direct to Affirm directly.

Returns & Exchanges

Can I return or exchange my piece?

Customers not fully satisfied with their purchase may return or exchange any qualifying jewelry within 14 days of receiving their order.

Any item returned to Alexis Russell Jewelry must be unworn or undamaged in order to receive a return or exchange. Alexis Russell Jewelry does not accept any returns or exchanges for certain, non-qualifying jewelry. View our full Return and Exchange Policy.

Warranty & Repairs

Do your products come with a warranty?

Our products come with a standard limited lifetime guarantee against manufacturer defects in material or workmanship.

Can I purchase an extended warranty?

Yes. We proudly partner with Jewelers Mutual to offer hassle-free protection plans that keep your jewelry safe and looking new. Choose from our 3-Year or Lifetime Protection Plans during checkout for peace of mind. View our protection plans.

How do I insure my jewelry?

You can purchase an Alexis Russell Protection Plan via Jewelers Mutual during checkout. Otherwise, we suggest looking into personal coverage with your homeowners/renters insurance or a third-party policy

Ring Sizing

How do I figure out my ring size?

The best way to figure out your ring size is to go to your local jewelry store and have the sizing done professionally. If this is not feasible, we offer a plastic ring sizer that we can ship directly to your home. *Please note this is only a guide, therefore we cannot be responsible for incorrect ring size determination. Please contact us with any questions with regard to ring sizing at info@alexisrussell.com.

If you're interested in engagement rings with a thicker band width, please be advised that the ring may fit more snug on the finger and we recommend sizing up especially when stacking.

What if I need my ring resized?

Engagement rings purchased through Alexis Russell Jewelry are eligible for complimentary resizing for the first 30 days, including free shipping both ways. The 30-day policy begins when your purchase is first available for shipment or pickup.  View our complete 30-Day Resizing Policy.

Outside of the 30-Day Complimentary Resizing period, we are more than happy to resize your engagement ring at any point during the lifetime of its wear.

Due to the intricate nature of some of our rings we are unfortunately unable to offer resizing on those. Promotional gifts are ineligible for our Complimentary 30-Day Resizing.

Will I need to resize when adding stacking bands?

When you begin to add stacking bands to your existing engagement ring, you may need to size up your rings as the increased surface area can cause rings to fit more snugly. Please reach out to our service team for sizing inquiries.

International ring sizing

International ring sizes don't usually convert perfectly to a United States ring size.

If you’re located outside of the United States/Canada and are unsure about converting your ring size, please reach out to our service team. We work with clients from all over the world, and have experience with guiding you to the closest approximation.

*Please note we are only able to guide you, therefore we cannot be responsible for incorrect ring size determination.

Inclusions in Natural Diamonds and Gemstones

What are inclusions?

Natural diamonds and gemstones typically have inclusions, matrix and minor imperfections within the stone. These are simply part of each stone's unique, natural characteristics and the fact that they are not as highly cut + polished as standard industry diamonds. All of our stones are hand-selected for quality, character and durability prior to setting them. These minor surface imperfections do not take away from the integrity of the diamond, nor does it typically pose any risk to the stone itself.

Jewelry Care

How do I care for my jewelry?

Each piece of our jewelry is hand-crafted and therefore delicate. Please use appropriate care to enjoy our jewelry for a long time. The majority of our collections consist of 14k gold, sterling silver and gold filled, and can be cleaned with a polishing cloth. On sterling silver pieces, the metal may darken or tarnish with normal wear. Most of our sterling silver already features an oxidized finish. We recommend gently wiping the metal surface with a polishing cloth.

We have created our own Jewelry Cleaning Kit for purchase that is safe to use on your AR jewelry. Our jewelry cleaning kit is safe to use on diamonds, most metals and gems including delicate stones such as lapis, opal and turquoise. We always recommend testing a small area prior to a full cleaning.

Please do NOT dip any Alexis Russell piece in other jewelry cleaners or solutions. This may cause corrosion and permanent damage to the metal.

Our natural gemstones may vary in shape, size and color. Inclusions can be seen in natural stones and is a part of their beauty. Most gemstones do not stand the force of cleaning agents, polishing cloth or ultrasonic cleaners. 

We highly recommend removing your jewelry during active situations such as working out, cleaning the house, outdoor activities and sleeping. As some stones can be scratched or chipped taking your jewelry off in certain situations will keep it in the best shape.

Opal care: Avoid bleach, chemicals, cleaners, perfumes & other harsh chemicals. Clean with a soft brush, cool water, and mild soap. Never dip in jewelry cleaner or saturate in liquid. Opals can be cleaned with our Jewelry Cleaning Kit.

Our Studio

Can I visit your store and browse jewelry?

All of our jewelry is made-to-order. Our studio in Buffalo, NY is available to visit for in-person consultations by appointment only. Please book your free consultation with us online.

Privacy Policy

What is your privacy policy?

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to notify you via email of new products and upcoming sales. If you would prefer not to receive these emails, you may opt out by changing your Email Notifications status.