FREE 30-DAY ENGAGEMENT RING RESIZING
Shipping
Domestic Orders
| Order Value | Shipping Method | Shipping Fee |
|---|---|---|
| Under $1,000 | USPS Priority | $12.95 |
| Under $1,000 upgrade | FedEx 2-Day | $25 |
| Over $1,000 | FedEx 2-Day | $25 |
| Any value | FedEx Overnight | $75 (Alaska and Hawaii residents will incur fees) |
All orders ship with tracking and insurance. FedEx shipments require an adult signature upon delivery. Please note we are unable to ship to APO/FPO/DPO or PO boxes.
In-studio pick up is available for local clients.
Each order arrives in a custom Alexis Russell gift box, ready for gifting. We ship all of our engagement rings and fine jewelry pieces in unbranded packaging, without any company names or logos.
International Orders
Import duties, taxes, and charges are not included in the item price or shipping cost on international orders. These charges are the buyer's responsibility upon import. We recommend checking with your country's customs office to determine what these additional costs will be prior to purchase/ delivery. After shipping should FedEx/DHL reach out for further information please don't hesitate to contact us directly, we are happy to help with any additional information needed for customs.
Each order arrives in a custom Alexis Russell gift box, ready for gifting. We ship all of our engagement rings and fine jewelry pieces in unbranded packaging, without any company names or logos.
Production Time
We make all of our pieces by hand in our studio. We do our best to turn orders around as quickly as possible. Orders are fulfilled during our studio hours Monday through Friday. Once your order is in transit, tracking is sent via email.
Production times vary from piece to piece. Ring resizing typically takes 3-5 business days, but can vary depending on the intricacy of the piece. Custom created engagement rings take 3-5 weeks, and wedding bands take 2-3 weeks due to creating the perfect fit with your existing ring.
Our handcrafted fine jewelry pieces typically take 3-5 business days in production.
If you need something by a specific date or would like to expedite service, please make sure to leave a note at checkout and/or email us at info@alexisrussell.com. Please note, orders placed during the holiday season may incur longer production times. We are not liable for any shipping delays via Fedex, USPS or DHL. We will always do our best to accommodate your requests and we appreciate your understanding and patience.
For any additional shipping questions please review our FAQ page.
Questions?
We’re here to help.
📞: 716.445.6618 (Mon–Fri: 9 AM–5 PM EST)